The sharp increase in guarantee covers in FY 2009 and first quarter of FY 2010 is a clear response to these initiatives.It is a matter of pride and satisfaction that Member Lending Institutions (MLIs) now have greater faith and trust in CGTMSE's claims payment process which has been recognized as a major USP of the organization. The claims settlement process has been made online and all applications are expeditiously disposed of. The endeavour is to settle the first installment of all eligible claims on the day of receipt itself unless there are further clarifications required. We recognise that the demand from the MSE sector for collateral-free credit is high and has to be addressed appropriately by all concerned. Our efforts at creating awareness about CGS amongst potential borrowers and sensitizing operating level officers of MLIs have started yielding results..

However, looking to the vast canvas of MSE entrepreneurs in the country and their credit requirement, we are humbled by the size of our contribution. Nevertheless, we pledge to commit our energies in the days ahead to creating an enabling environment for MLIs to lend to the MSE sector in greater measure. The courage for this commitment comes from the strong and enduring support from our Settlors viz., Government of India and SIDBI, our partner MLIs and MSE entrepreneurs who are the true reason for our existence. International recognition has come to CGTMSE by way of being admitted as a Member of the Asian Credit Supplementation Institution Confederation (ACSIC), an association of Credit Guarantee Organisations in the Asian and Pacific Region, after being an 'Observer' for 2 years. We express our gratitude to ACSIC for their kind support and look forward to greater engagement with the guarantee organizations in the Region on areas of mutual interest. As we enter our tenth year of operations, we step back to introspect on the road travelled so far, the achievements and shortcomings and to draw up a roadmap for the next decade of purposeful contribution to the MSE sector. In all these endeavours, we seek the active collaboration of all our partner institutions so as to make the CGS the preferred risk mitigant in MSE lending.

Circulars issued by CGTMSE from time to time on CGS related issues are available on the website for ready reference.

An attempt has been made to clarify a wide range of queries in Frequently Asked Questions (FAQ) section. However, if there are individual queries that require further elaboration, please feel free to mail the same to query@cgtmse.in

Team CGTMSE is deeply committed to providing the highest standards of service to our valued partner MLIs and pledge to continue delivering exceptional performance surpassing the expectations of all the stakeholders.

We look forward to receiving your useful suggestions for improving the coverage of the scheme as well as our service standards.

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O.S.Vinod

Chief Executive Officer