I           Frequently Asked IT / System related Questions.

                                                    (For MLI's only).

1. The system showing Invalid password message:

Kindly take adequate care while choosing password. The password is case sensitive and should not contain spaces in between. Special characters (e.g. @ # $ % ^) are allowed. In case you forget your password, you may send a fax message to 022-26541821 requesting us to reset the password mentioning MLI ID, Zone name and username.

2.System gives" Is not a valid date "message:

The date is to be entered in DD/MM/YYYY format. For e.g. 31st December 2007 is to be entered as 31/12/2007. Or else, you may click on the icon available to the right of the date field and select the date.

3.Allocation of DANs is not saved:

The procedure for allocation of DAN is detailed below.

Login to the website of CGTMSE

1. Go to receipt and payment
2. Select allocate payment from dropdown menu
3. Select GF/ASF from the right dropdown menu
4. DANs for GF or ASF as the case may be visible.
5. Allocate the payment by checking the Pay box. Click on the save button. Alternatively, if more than one CGPAN is available in a DAN and you want to allocate for a few CGPANs only,

1.      Click on the respective DAN.

2.      A screen with all the CGPANs in that DAN will appear.

3.      You can allocate payment for the CGPAN by checking the PAY check box and click on SAVE

4.      Then previous screen containing all the DANs will appear.

5.      The PAY check box of the respective DAN for which you had allocated will be disabled.

6.      Click on SAVE to save your allocations and the payment screen will appear.

Please note that only 50 units can be allocated in a lot and it is suggested that only one DD may be used for allocating a lot. In case DDs/ instruments are being received from different branches, DD wise allocation may be done.

4. Account expired before tenure of the loan:

The account will be marked as expired in the following cases -

In case of Term Loan = Sanction date + tenure

      Working Capital = Guarantee Start Date + tenure

      Composite Loan (both T.L and W.C together)  = Sanction date + tenure

5. Two CGPANs are allocated for the same working capital account:

This generally happens in two cases

1. Application is lodged twice.
2. Instead of enhancing the guarantee amount, a fresh application is lodged.

Points to remember:

• Credit to be Guarantee amount is to be entered in Rupees (not in lakhs of Rupees).
• Tenure of the loan is to be entered in Months (not in Years/ Quarters).
• Tenure of the loan includes moratorium.
• Type of activity is to be clearly mentioned.
• Only one RP No. should be generated for one Instrument.
• Please mention complete address for correspondence, with telephone No/Fax No/e-mail ID.
• Please send instruments after allocation along with ASF/GF allocated reports. Same report is available at Reports and MIS - RP Related Reports - ASF/GF allocated report.
• All the payments are to be routed through Zonal/Regional offices of the concerned MLIs only.
• Separate instruments are to be sent for Annual Service Fee & Guarantee Fee.
• Please mention correct CGPAN number and unit name in all correspondence.
• For enhancement of working capital, MLIs are requested to go to Application Processing - Guarantee for - Enhancement in WC.

Kindly note, the enhancement of Working Capital should not be entered as a fresh application. In case of enhancement of WC, no new application reference number/CGPAN is generated.

• For accounts having guarantee start date during a particular FY ASF will be generated at the end of that FY.
• ASF is to be paid till the date of intimation of Account closure to CGTMSE/ expiry of account/ settlement of first installment of claim.
• ASF is demanded after the completion of FY.
• Details of DANs are available at Reports and MIS - DAN related reports - DAN report ALL/ASF/GF.
• Allocation of payments can be done at Receipts & Payments - Allocate Payments - For Guarantee Fee/ASF/Expired Cases.
• GF to be appropriated in the system and R.P no is to be indicated in the forwarding letter.
• Reports in respect of Guarantee Approvals ( MLI wise / State wise/ District wise/sector wise) can be generated through system in the Reports & MIS module.
• For any other techical help/queries regarding CGTMSE intranet please contact : support@cgtmse.in