Ref.No. CGTMSE/03/2295                                                              July 13, 2015


Member Lending Institutions of CGTMSE



Kind Attention: SME/Priority Sector Department


Circular No. 93/2015-16


Toll-Free No. of CGTMSE



Dear Sir/Madam,


Toll free number of CGTMSE


            With a view to improve telephonic responses, CGTMSE has set up a Toll-Free No. 1800222659 for the benefit of its MLIs with regard to their general/specific queries.  We may mention that while the general queries shall be addressed by the First Level Operator, the call shall be transferred to the concerned Desk Officer for specific queries for suitable response.

            Further, separate E-mail IDs have also been created, the details of which are enclosed in Annexure I.  Your different type of queries can also be forwarded through E-mails to these specific E-mail IDs indicated against the type of query.  The Trust shall ensure that the queries are responded in a time-bound manner.

            In addition to the above, the Trust has also appointed its representatives one each in Southern Zone, Western Zone, Eastern Zone and Northern Zone. The details of these representatives with their contact numbers and E-mail IDs along with their area of operations are given in Annexure II. You are requested to take full benefit of the arrangement.

We are confident that the proposed course of action would be very beneficial to the MLIs in early disposal of their queries.

The contents of this Circular may please be brought to the notice of all your offices.                                         


Yours faithfully,

Encl: As above                                                                       

(S. S. Bakshee)

General Manager

Annexure I

Email IdsType of queries 
claimssection@cgtmse.inClaim process, claim status, claim payments, problem in claim lodgement, any other query relating to claim.
npa@cgtmse.inNPA date modification, upgradation of accounts,  problem in feeding disbursement details, any other issue relating to NPA 
secondclaim@cgtmse.inOTS, recovery after 1st instalment claim, 2nd installment related query
gf@cgtmse.inProcess of lodging guarantee, change in sanction amount limit, problem in enhancement, revival of accounts, tenure extension, change in name of the borrower, address, constitution, linking the account of the same borrower, MLI id transfer, GF payment related query, registration of new MLI, RRB registration, guarantee approvals, eligibility of activity to be covered under CGS,  new password request, creation of new zonal/regional user id, approval of accounts
asf@cgtmse.inASF RP allocation/ deallocation, closure of accounts,  any other ASF related query
mis@cgtmse.inMIS data 
support@cgtmse.inIT related query
helpdesk@cgtmse.inGeneral query



Withdrawn w.e.f. December 01, 2017